This course is for IKON's Affiliate Trainer Programme, which will staff working in Greater Anglia with the necessary skills, knowledge, and confidence to deliver the IKON Training Conflict Management Training Course. We have created a course tailored to their requirements, ensuring its effectiveness and alignment with your organisational goals.
LMS - CX Cherry
LMS - CX Cherry
Process
1. Course Structure & Setup
1. Course Structure & Setup
Upload the existing PowerPoint presentation into a suitable format (PDF or embedded slides) on CXcherry.
Define course objectives clearly on the welcome/intro screen.
Create a course timeline/learning path to guide trainers through the content step-by-step.
Include estimated completion time for each module.
Ensure SCORM-compliant content if interactive elements are included.
2. Onboarding Documents for Affiliate Trainers
Develop a digital Affiliate Trainer Welcome Pack, including:
Course aims and learning outcomes.
Role expectations and delivery guidelines.
Platform navigation instructions (how to use CXcherry).
Create an Orientation Module covering:.
Introduction to Greater Anglia’s values and approach to conflict management.
Digital learning best practices.
Trainer facilitation tips for virtual settings.
Provide a downloadable Quick Reference Guide for future use.
3. Support Resources
Upload a Trainer Resource Hub section including:
Printable handouts or job aids.
Conflict resolution model summaries.
Policy documents relevant to Greater Anglia.
Add Links to Mental Health & Employee Support Services.
Include a Technical Support Guide for LMS issues.
Provide contact details for:
LMS admin
Conflict management SME/training lead
